Coronavirus (COVID-19) Updated Hotel Policy: 19/12/20

 

Dear Guest,

A very warm welcome to Beggars Reach. We do hope your stay is an enjoyable one. Naturally, we are sure you’re aware of the Welsh Government's Level 4 Lockdown restrictions currently in place in place to combat Covid-19, meaning we cannot offer our usual high levels of hospitality. However, we have devised the following best practice options in order to ensure you have a safe and pleasant stay with us.

For the safety of our staff and fellow guests we ask that you adhere to social distancing guidelines (currently 2 metres).

Masks must be worn in all public areas of the hotel i.e reception, hallways and entrance.

The Hotel has a zero-tolerance policy on anti-social behaviour, and guests found to be engaging in such behaviour may be asked to leave the premises. The hotel reserves the right to charge for any damages and/or deep cleaning costs incurred. Thank you for your cooperation.

Please note that if you are staying more than 1 day, due to the Coronavirus pandemic and additional health and safety risk assessments, we are unfortunately not servicing rooms on a daily basis, we are only cleaning rooms on guest departure. If you are staying for a prolonged period of time, a full room clean can be arranged on a weekly basis. Please see details below. Towels and bed linen are available in the corridors or on request from reception. On departure please leave your window open and dispose of rubbish.

Food and Drink Service: All Public areas of the hotel are closed in line with the Welsh Government's COVID regulations. The hotel is only permitted to serve food to guest rooms as a takeaway meal.

Breakfast:  A grab-and-go breakfast is available between 7am and 9.00am daily and is delivered to your room at an agreed time. This consists of a bacon and egg bap (or vegetarian alternative), ketchup sachet, a piece of fruit, yoghurt, cheese portion, pastry or muffin, orange juice and bottled water.

Dinner: This is available between 5.30pm and 8.30pm. We will prepare this as a takeaway and it will be delivered to your room at an agreed time. Please dial ‘0’ or ‘223’ on the phone in your room to make your order or book meals in advance by emailing stay@beggars-reach.co.uk. Please take a look at our menu on our Room Service page. Meals will be charged to guests rooms.

Please leave any waste from meals in the black bins provided around the hotel. Please do not leave any meal waste or rubbish in your room or the corridors. If housekeepers encounter excessive rubbish in rooms when cleaning you may be faced with a charge as this is both a high fire / COVID risk and comprimises the safety of other guests and hotel staff. 

Housekeeping Policy in Relation to Covid-19

Due to current restrictions and health and safety risk assessments, we do not currently service rooms on a daily basis. Rooms are deep cleaned and sanitised on departure, ready for the next guest.

Extra towels, bed linen, bath mats etc are available from the dresser at reception (main building and Fern) and in the corridors (Bracken), should you require them. We ask that dirty linen and towels be placed in the designated containers.

Similarly, extra tea, coffee and sundries are available at these stations. Please help yourself.

Please dispose of all rubbish from meals in the designated bins in the corridors.

Hygiene:

We politely request that on departure, you remove all rubbish, such as meal waste and used facemasks, from your room and dispose of them in the bins provided in the corridors. This is a preventative measure to reduce the spread of COVID-19 by minimising contact between hotel staff and high risk touchpoints. Failure to comply with this may result in a charge. Your assistance with this is greatly appreciated. Please also leave your window open when you check out. Again this is to minimise risk to staff on entry by allowing a flow of air within the room.

Protocol for Room Servicing

In line with Covid-19 restrictions, if staying for a prolonged period, you can request for your room to be serviced. This service is available between 10am & 2pm and is subject to availability. Please note that we require at least 24 hours notice so that we can plan and staff accordingly.

To request for your room to be serviced, please email stay@beggars-reach.co.uk stating your name, room number and requested date. We will then respond to confirm or offer an alternative date if no slot is available.

Your room will only be serviced providing the following instructions are followed:

1-    Your window is opened 1 hour before your designated service time. This is to ensure sufficient ventilation in the room.

2-    All personal belongings are to be stored in the cupboard in the room. This is to minimise surface contact with staff. Please don’t forget to store bathroom toiletries away too.

3-    Your room cannot be entered at any point during servicing hours (10am – 2pm). This is to eliminate face to face contact with staff members. Similarly, please keep corridors clear.

4-    Any rubbish, such as meal containers or used facemasks, must be disposed of. This is a preventative measure to minimise the risk of spread of COVID-19 from surface exposure.

These points must be followed to ensure both staff and customer safety. Our housekeepers can refuse to service rooms if they feel these instructions have not been followed and their safety is compromised. Again, if encountered with excessive amounts of rubbish, you may be faced with a charge.

Personal Laundry can be organised by emailing the hotel your room number and leaving your laundry in a bag outside your bedroom. We will then return it when it is ready. Please allow up to 24 hours turnaround during busy periods. Laundry charges are £5 and upwards.

Payment and Invoice: Please note we will take payment on the card provided upon booking on the eve of departure a copy on your bill will be put through your door in the morning. If staying for more than 7 days payment for accommodation and extras will be taken on a Sunday.

Check in: from 2pm, if you are to arrive later than 9pm the please call the hotel on 01646600700

Checkout: With payment made either by advance purchase or on eve of departure and with electronic invoicing available, you do not need to visit reception to check out. Simply leave the key inside your room and depart when you are ready. Check out is respectfully requested by 11am.

Assistance: The hotel is staffed 24 hours a day, and staff are available to assist with your enquiries. Please either email the hotel on stay@beggars-reach.co.uk or dial ‘0’ to speak to reception from the phone in your room.

We do hope this will be of assistance at this time in order to comply with the current government guidelines. The safety of our staff and our customers is our utmost priority.

 

We are truly thankful for your understanding and custom during this time

 

The Beggars Reach Team

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