Coronavirus (COVID-19) Updated Hotel Policy: 19/12/20

 

Dear Guest,

 

A very warm welcome to Beggars Reach. We do hope your stay is an enjoyable one. Naturally, we are sure you’re aware of the current Government restrictions in place to combat Covid-19 meaning we cannot offer our usual high levels of hospitality. However, we have devised the following best practice options in order to ensure you have a safe and pleasant stay with us.

 

For the safety of our staff and fellow guest we asked that you adhere to the current social distancing (currently 2 meters)

 

Drinks Service: No alcohol can be purchased or consumed anywhere in the public areas of the hotel.

 

Please note that if you are staying more than 1 day, due to the Coronavirus pandemic and additional health and safety risk assessments, we are unfortunately not servicing rooms on a daily basis, we are only cleaning rooms on guest departure. Towels and bed linen are available on request from reception.

Breakfast:  A grab-and-go breakfast is available between 7am and 9.00am daily and is delivered to your room at an agreed time. This consists of a bacon and egg bap (or vegetarian alternative), ketchup sachet, a piece of fruit, yoghurt, cheese portion, pastry or muffin and orange juice.

Dinner: This is available 6pm and 8pm respectfully. We will prepare this as a takeaway and it will be delivered to your room at an agreed time. Please dial ‘0’ or ‘223’ on the phone in your room to make your order. A limited menu will be provided within your guest letter.

Please kindly leave any waste from meals in the bins provided in the hallway. Thank you.

Payment and Invoice: Please note we will take payment on the card provided upon booking on the eve of departure a copy on your bill will be put through your door in the morning.

Check in: from 2pm, if you are to arrive later than 9pm the please call the hotel on 01646600700

Checkout: With payment made either by advance purchase or on eve of departure and with electronic invoicing available, you do not need to visit reception to check out. Simply leave the key inside your room and depart when you are ready. Check out is respectfully requested by 11am.

Assistance: The hotel is staffed 24 hours a day, and staff are available to assist with your enquiries. Please either email the hotel on stay@beggars-reach.co.uk or dial ‘0’ to speak to reception from the phone in your room.

We do hope this will be of assistance at this time in order to comply with the current government guidelines. The safety of our staff and our customers is our utmost priority.

 

Housekeeping Policy in Relation to Covid-19

 Due to current restrictions and health and safety risk assessments, we do not currently service rooms on a daily basis. Rooms are deep cleaned and sanitised on departure, ready for the next guest.

Extra towels, bed linen, bath mats etc are available from the dresser at reception (main building and Fern) and in the corridors (Bracken), should you require them. We ask that dirty linen and towels be placed in the designated containers.

Similarly, extra tea, coffee and sundries are available at these stations. Please help yourself.

Please dispose of any rubbish from meals in the designated bins in the corridors.

Protocol for Room Servicing

 In line with Covid-19 restrictions, if staying for a prolonged period, you can request for your room to be serviced. This is service is available between 10am & 2pm and is subject to availability. Please note that we require at least 24 hours notice so that we can plan and staff accordingly.

To request for your room to be serviced, please email stay@beggars-reach.co.uk stating your name, room number and requested date. We will then respond to confirm or offer an alternative date if no slot is available.

Your room will only be serviced providing the following instructions are followed:

1-    Your window is opened 1 hour before your designated service time. This is to ensure sufficient ventilation in the room.

2-    All personal belongings are to be stored in the cupboard in the room. This is to minimise surface contact with staff. Please don’t forget to store bathroom toiletries away too.

3-    Your room cannot be entered at any point during servicing hours (10am – 12pm). This is to eliminate face to face contact with staff members. Similarly, please keep corridors clear.

These points must be followed to ensure both staff and customer safety.

We are truly thankful for your understanding during this time.

 

The Beggars Reach Team

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